BackPass is committed to accessible experiences for everyone.
Accessibility is a core part of BackPass. We want Partners, Local Authorities, and Young People to feel confident using the platform, regardless of ability or technology.
Our commitments
We co-design features with accessibility in mind and respond promptly when issues are identified.
WCAG 2.1 AA alignment
We design and test BackPass against WCAG 2.1 AA criteria. This includes colour contrast, keyboard navigation, and support for assistive technologies.
Inclusive language
Content is written in plain language with consistent references to Young People, Partners, and Local Authorities.
Ongoing review
We review accessibility quarterly and whenever we launch a new feature. Issues raised by users are prioritised.
Support and feedback
Accessibility is a shared effort. If you need support or want to share feedback, please get in touch.
Report an accessibility issue
If you find something that makes BackPass hard to use, please let us know and we will work with you to fix it.
Email contact@backpass.orgRequest an alternative format
We can provide documents in alternative formats such as large print or plain text on request.
Request alternative format